Questions (FAQ)

 

What materials are used in Kuaglavy bonnets?

Kuaglavy bonnets are crafted from high-quality satin, which is known for its smooth texture that helps reduce frizz and breakage. The outer layer features vibrant African print designs that celebrate cultural heritage.

How do I care for my bonnet?

To maintain the quality of your bonnet, it is recommended to hand wash it in cold water with mild detergent. Avoid using bleach or fabric softeners, and allow it to air dry to preserve its shape and design.

What is the return policy for Kuaglavy products?

Kuaglavy offers a 14-day return policy. Items must be unworn, unused, and in their original packaging to be eligible for a return. Customers should contact us within this period to initiate the return process.

How long does shipping take?

All orders typically have a processing time of 1 to 3 business days. Shipping times may vary based on the destination, but customers will receive tracking information once their order has shipped.

Do you offer international shipping?

Currently, Kuaglavy delivers only within the United Kingdom. For inquiries about potential international shipping options, please contact our support team.

Can I exchange my bonnet for a different design?

Exchanges are not directly offered. The fastest way to obtain a different design is to return the original item and place a new order for the desired bonnet.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please inspect the item upon receipt and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any taxes or customs fees for international orders?

For international shipments, customers may incur taxes or customs fees imposed by their country's customs office. These costs are the responsibility of the customer, and it is advisable to check with local authorities prior to placing an order.

How can I contact Kuaglavy for further questions?

For any additional inquiries, customers can reach us via email at kuaglavy@gmail.com or by phone at 07732844821. Our team is available to assist you with any questions or concerns.